For your convenience, you may access our support team either by telephone or by email. Our support operating hours are Monday – Friday between the hours of 09:30 and 21:30 UK Time.
Call +44 (0) 1420 549988 and select option 1 during our support hours which are 09:30-21:30 local UK time, Monday to Sunday throughout the year with the exception of Christmas Day.
Your call will be answered by a member of the support team who will take your details and information about your support request and provide you with a reference number, which you should note down, and which can be used to determine the status or outcome of your support request.
You may email us a support request at any time to , however, it will be held to be dealt with between our normal support hours.
To ensure that email support requests can be dealt with effectively, an emailed support request must meet closely defined format and content requirements.
Any emailed support request which does not meet the requirements will not be processed, and will be discarded.
Email format and content requirements:
- The subject line of the email must reflect and be appropriate to the specific issue which the body of the support email describes in more detail.
- Only a single issue may be referred to in a single email, and its subsequent email trail.
- Your email will be answered by a member of the support team who will note the details and information you have sent in and will provide you with a reference number, which you should retain, and which can be used to determine the status or outcome of your support request within the thread of the email trail.